Privacy Policy

Last Updated: November 19, 2025

Applies to: sunsetvancouver.com (the “Website”) only

At The Sunset (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains:

This policy does not cover: in-hotel operations, in-suite technology, property surveillance, Wi-Fi networks, or any data collected during a physical stay at The Sunset. A separate notice will cover those activities if/when applicable.

1. Information We Collect Through the Website

We collect personal information in three ways: information you provide, information collected automatically, and information collected through third-party services you choose to interact with.

Information You Provide Directly

We collect information when you:

Make an Inquiry or Contact Us

When you use a contact form or email us, we may collect:

• Name
• Email address
• Phone number
• Your message and any information you provide voluntarily

Subscribe to Our Newsletter

• Email address
• Optional: name or preferences you choose to share

Make or Modify a Reservation (via our booking engine)

If you complete a booking through our Website or embedded partner booking tool, we may collect:

• Name
• Email address
• Phone number
• Dates of stay
• Number of guests
• Special requests

Payment information (such as credit card data) is collected directly by our PCI-compliant booking or payment provider. We do not receive or store your full card details.

Apply for a Job

If your Website includes a careers form, we may collect:

• Name
• Email address
• Phone number
• Resume, cover letter, portfolio links, and any information you submit

Information Collected Automatically

When you browse the Website, we may automatically collect:

• IP address
• Browser type and version
• Device type, operating system
• Pages viewed, time spent, referring website
• General location (city/province level only)
• Website interaction data (clicks, scrolls, navigation patterns)

This information helps us understand Website performance and improve user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure the Website
• Analyze traffic and usage patterns
• Improve functionality
• Provide relevant marketing (if applicable)

Common technologies used:

Essential Cookies

Required for Website operation (cannot be opted out of).

Analytics Cookies

Used for tools such as:

• Google Analytics
• Google Tag Manager

Marketing/Advertising Cookies (Optional)

Used to measure advertising effectiveness or deliver ads on other websites (e.g., Google Ads, Meta Pixel). These load only with your consent if you use a cookie banner.

You may disable non-essential cookies via your browser settings or our cookie banner (if enabled).

2. How We Use Your Personal Information

We use personal information collected via the Website for purposes including:

• Responding to your inquiries or requests
• Managing reservations and communication related to bookings
• Sending newsletters or promotional emails (with your consent)
• Operating, maintaining, and improving our Website
• Analyzing Website traffic and user behaviour
• Preventing fraud or misuse of the Website
• Meeting legal or regulatory requirements

We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate under BC PIPA.

3. How We Share Your Personal Information

We do not sell your personal information.

We may share information with:

Service Providers

Trusted third-party vendors who assist us with:

• Website hosting
• Analytics
• Email or newsletter distribution
• Reservation and booking management
• Technical support
• Payment processing (via PCI-compliant partners)

These service providers are contractually required to protect your information.

Legal Requirements

We may disclose information if required by:

• Law
• Court order
• Government authority
• To protect our rights or the security of our guests or Website

Business Transfers

If we sell or restructure our business, relevant Website information may be transferred to the acquiring entity.

4. Cross-Border Transfers

Because we use service providers located outside Canada (including the United States and European Union):

• Your personal information may be stored or processed in other countries
• It may be subject to foreign laws
• Government authorities in those countries may access it under lawful circumstances

We limit transfers to service providers with appropriate privacy protections.

5. Data Security

We use industry-standard security measures to protect your information, including:

• SSL encryption on our Website
• Secure hosting environments
• Restricted access to personal data
• Staff confidentiality obligations
• Use of reputable third-party service providers

However, no method of online transmission or storage is 100% secure.

6. Data Retention

We retain personal information collected through the Website only as long as necessary for the purposes described, including:

• Contact form submissions: typically 6–18 months
• Newsletter subscriptions: until you unsubscribe
• Booking data: retained as required for accounting, reporting, and regulatory obligations
• Analytics data: governed by the policies of tools such as Google Analytics

When information is no longer needed, it is securely deleted or anonymized.

7. Your Rights (British Columbia Residents)

Under BC’s Personal Information Protection Act (PIPA), you have the right to:

Request Access

You may request a copy of the personal information we hold about you.

Request Correction

You may request corrections to inaccurate or incomplete information.

Withdraw Consent

If you subscribe to our newsletter or other marketing communications, you may withdraw consent at any time by:

• Clicking “unsubscribe” in any marketing email, or
• Contacting us directly

Withdrawal does not affect the lawfulness of processing already completed.

Contact the BC Privacy Commissioner

If we cannot resolve your concern, you may contact:

Office of the Information and Privacy Commissioner for British Columbia
Website: https://www.oipc.bc.ca

8. Links to Other Websites

Our Website may contain links to third-party websites (e.g., booking engines, travel sites, restaurant recommendations). We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our Website is not directed to children under the age of 16, and we do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Significant changes may be posted prominently on the Website.

11. How to Contact Us

Privacy Officer
The Sunset
1111 Burnaby St
Vancouver, BC V6E 1P4
Canada

Email: privacy@sunsetvancouver.com

Phone: +1 (604) 688-2474

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